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Similar to other
industries, many Escrow Manager’s and Escrow Company
Owners “manage” their escrow operation without any prior
formal Management and Leadership training. The Escrow
Training Institute recognizes the need to provide
our customers with the knowledge and skills necessary to
elevate their ability to “manage” and “lead” their team
and organization in the future!
Our classes focus on the Escrow Manager, Escrow Officer,
Company Owners and “high potential” individuals who may
assume a greater role in their company, whether leading
a team, several teams, and/or managing multiple
locations.
Our course curriculum is designed for our attendee’s
personal needs and include the following workshops:
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Hiring Right – from Escrow Interview
Skills to “On-Boarding”
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Performance Management – Managing
the Performance of Others
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Employee Relations – Managing All
Aspects of the Employee Relation, Legally
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Leadership – Becoming an Effective
Leader (It’s Different than Managing)
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Team Building – Building Your Team
for Maximum Effectiveness
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Marketing – Building Your Market
(Behind Your Desk; On the Street)
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Managing/Supervising Survival Skills
– For the New Manager/Supervisor
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Managing the Escrow Desk – Managing
the Day to Day Duties/Responsibilities
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Managing Escrow Operations –
Managing Risk; Establishing Procedures
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Managing the Escrow Customer
Experience – Managing/Exceeding Customer Expectations
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Conflict Resolution – Managing
Customer and Employee Conflict
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Leading Others – Creating Your Own
“Mission, Vision and Values”
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Escrow Finance for the Non-Finance
Person – Understanding Key Business Statements
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Trust Accounting/Bank Reconciliation
– Staying On Top; Recognizing “Red Flags”
For more class
information, please call our office at 949-589-1460 or 949-450-9005!
Your instructor has over 25 years of
Management/Leadership experience that will assist you in
managing and leading your escrow team to new levels of
excellence!
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