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HR
Consulting Services |
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| What You
Will Receive |
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Partnering with Company Management on
HR/Strategic Initiatives
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Employee Relations Counseling (Fee
Based)
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Consulting Services (General to
Specific)
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Organizational Assessment/Situation
Analysis
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Strategic/Business Planning (consulting
and/or training)
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Policy/Procedure Manual Development
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Employee Survey & Results Analysis
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Strategic
Planning/Business Planning |
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| What You
Will Receive |
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Situation Analysis
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Organizational Assessment Analysis
-Staff Interviews and/or Survey
-Management Interviews
-Senior Management/Owner Interviews
*Critical “KEY” Competancies
- “As Is”
– “Should Be” Analysis
- S.W.O.T.
Analysis
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Mission/Vision/Values Creation
(Optional)
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Managing the Strategic Planning Process
(Tips)
- Core
Business/Personal Strategy Development
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Communicating the Plan (Pre/During/Post)
Strategy
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Bullets
one/two are used as part of the planning
model. The model is then utilized in a
management group “boardroom” type discussion
with the outcome being a fully functional
strategic/business plan.
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Mission/Vision/Values Creation |
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| What You
Will Receive |
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Establishment of Company Mission and
Vision Statements
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Establishment Values Statements That
Guide the Organization
- Linkage
to Operational Plans; Strategic
Initiatives; Marketing Material; Hiring;
Company Branding and Policy & Procedure
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Development of
Implementation/Communication Strategy
-
Implementation/Energizing Workforce
Through Employee Involvement
- Tools
to Manage/Champion the Process
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Development of Industry “Best Practices”
(optional)
- Tips &
Techniques t Sustain the Effort/Maximize
Results
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Employee
Surveys/Organizational Assessment |
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| What You
Will Receive - Employee Surveys |
|
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Development of a Custom Survey that
Aligns with Organizational
Needs/Operational Objectives
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Development of a “Positioning” Strategy
with Senior Management/Company Ownership
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Managing Distribution of Survey as a
Third Party
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Managing the Tabulation of Results
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Analyzing Result Findings (Report)
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Providing a Narrative (Verbal/Written)
Explanation For Management – What Survey
Says
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Assistance in the Publication of Survey
Results
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Development of Communication Plan to
Share Results
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| What You
Will Receive - Organizational Assessment |
|
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Defining Organizational Alignment (What
Needs To Be Done)
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Conducting Situational Analysis (Where
We Are Now)
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Conducting a GAP Analysis (Shortcomings;
How Do We Get There)
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Defining Organizational Needs (Now and
in the Future)
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Identifying Organizational Barriers To
Success
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Managing Employee Involvement in the
Process
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Developing Action Plans For Achieving
Results
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Creating Follow Up Mechanism to Stay On
Course
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Development of Communication Plan
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Employee
Relations Training/Counseling |
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| What You
Will Receive |
|
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Employee Relations Training For
Managers/Owner
-½ day Training Sessions – Your Location
or Ours
-
Employee Relations Consulting/Counseling
– Case by Case Basis
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Conducting Investigations “How To” Tips
& Techniques (You Do)
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Investigation of Specific Incident(s) –
(We Do)
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Assistance in Managing Difficult
Employee Relations Issues
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Documenting Employee Performance – Using
Progressive Discipline
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Insulating Self/Company from Employee
Claims
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Responding to Employee Allegations
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Assistance in Drafting Written
Notices/Termination Notices to Staff
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Managing the Termination Process
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Policy/Procedure Manual Development |
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| What You
Will Receive |
|
-
Assistance in Defining Organizational
Needs (Manual Style)
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Identification of “Must Have” Topics
- Meeting
With Management on Current Company
Policies Written & Unwritten
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Development of Written Company
Policy/Procedures
- Work
Progress Review Meetings
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Development of Final Manual
- Company
Logo Integration
- Company
Forms Manual Integration (Optional)
- Policy
& Procedure Manual Printing (Optional)
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Performance
Management Systems |
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| What You
Will Receive |
|
- On/Off
Site Company Only Training or
Integration within Regular Class (Open
to All) Course Offering
- Tools
for Coaching/Improving Employee
Productivity
- Tools
for Employee Retention
- Tools
for Employee Career Development
- Tips on
Team Building Through Performance
Management
-
Implementation of a Formal Performance
Management System
- Coaching Employee Performance
- Goal Setting to Meet Personal/Business
Objectives
- Performance Appraisal
Implementation/Refinement
- Tips &
Techniques for Managing Employee
Deviations
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Creation of “Standards of Performance”
- Linking
Performance To Company Objectives &
Business Results
-
Development of a Communication Plan
(Introduction)
-
Improved Communication Between
Staff/Management
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Team Building |
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| What You
Will Receive |
|
- Team
Needs Analysis & Situational Analysis
- Where Team is Now (What is going well;
What needs to Improve)
- Where Team Needs to Be (Future)
- Team
Building Training Workshop
- Team
Building “Tips” and Techniques
- Team
Building Group Exercises & Debriefing
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Personal Style Assessments (ex. DISC
Model; other)
- Use of
Brainstorming/Process Improvement
Initiatives
-
Understanding Intrapreneurial Spirit and
How It Can Enhance Team Work, Customer
Service and Business Results
-
Understanding and Implementation of a
“One Team, One Focus” Philosophy and How
To Get There
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NOTE: Team
Building Training Sessions and/or Consulting
Services can be customized, based on the
needs of the organization, team’s
objectives, group dynamics, corporate
culture, business needs and other variables.
Each in-tact team faces different
issues/challenges. Programs generally need
to be tailored to the specific needs of the
team and of the organization.
Off site team building sessions can be
conducted (optional).
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Customer
Service |
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| What You
Will Receive |
|
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Professional In-House (Your Site or
Ours) Customer Service training that
focuses on the Escrow Customer
-
Customer Service Consulting Service
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Understanding of Life Time Value of
Customer
- Linkage
to Company Mission/Vision/Values and
Marketing Strategy
- Linkage
to Business/Strategic Plan
- Tools
to Use to Enhance Customer Service
- Tools
to Manage Customer Complaints and Tough
Requests
-
Changing The Corporate Culture/Mentality
From “Processing Escrows” to “Managing
the Customer Experience”
- “Tips”
on Ensuring The Customer is Number One
(from Management Meetings to Performance
Reviews, Hiring Practices and Forms
Design)
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Facilitation “Tips” for In-House Group
Customer Service Improvement Meetings
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Custom
Workshops/Consulting Needs |
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Because of
the nature of customer work, please call our
office to discuss your plans further. We can
then assess your needs and provide you with
the appropriate feedback relative to your
request(s).
Call 949- 589-1460
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