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HR Consulting Services |
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What You Will Receive |
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Partnering with Company
Management on HR/Strategic
Initiatives
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Employee Relations Counseling
(Fee Based)
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Consulting Services (General to
Specific)
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Organizational
Assessment/Situation Analysis
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Strategic/Business Planning
(consulting and/or training)
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Policy/Procedure Manual
Development
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Employee Survey & Results
Analysis
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Strategic
Planning/Business Planning |
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What You Will Receive |
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Situation Analysis
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Organizational Assessment
Analysis
-Staff Interviews and/or Survey
-Management Interviews
-Senior Management/Owner
Interviews
*Critical “KEY”
Competancies
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“As
Is” – “Should Be” Analysis
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S.W.O.T. Analysis
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Mission/Vision/Values Creation
(Optional)
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Managing the Strategic Planning
Process (Tips)
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Core Business/Personal Strategy
Development
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Communicating the Plan
(Pre/During/Post) Strategy
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Bullets one/two are used as part of
the planning model. The model is
then utilized in a management group
“boardroom” type discussion with the
outcome being a fully functional
strategic/business plan.
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Mission/Vision/Values
Creation |
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What You Will Receive |
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Establishment of Company Mission
and Vision Statements
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Establishment Values Statements
That Guide the Organization
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Linkage to Operational Plans;
Strategic Initiatives; Marketing
Material; Hiring; Company
Branding and Policy & Procedure
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Development of
Implementation/Communication
Strategy
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Implementation/Energizing
Workforce Through Employee
Involvement
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Tools to Manage/Champion the
Process
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Development of Industry “Best
Practices” (optional)
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Tips & Techniques t Sustain the
Effort/Maximize Results
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Employee
Surveys/Organizational Assessment |
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What You Will Receive - Employee
Surveys |
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Development of a Custom Survey
that Aligns with Organizational
Needs/Operational Objectives
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Development of a “Positioning”
Strategy with Senior
Management/Company Ownership
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Managing Distribution of Survey
as a Third Party
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Managing the Tabulation of
Results
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Analyzing Result Findings
(Report)
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Providing a Narrative
(Verbal/Written) Explanation For
Management – What Survey Says
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Assistance in the Publication of
Survey Results
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Development of Communication
Plan to Share Results
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What You Will Receive -
Organizational Assessment |
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Defining Organizational
Alignment (What Needs To Be
Done)
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Conducting Situational Analysis
(Where We Are Now)
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Conducting a GAP Analysis
(Shortcomings; How Do We Get
There)
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Defining Organizational Needs
(Now and in the Future)
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Identifying Organizational
Barriers To Success
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Managing Employee Involvement in
the Process
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Developing Action Plans For
Achieving Results
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Creating Follow Up Mechanism to
Stay On Course
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Development of Communication
Plan
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Employee Relations
Training/Counseling |
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What You Will Receive |
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Employee Relations Training For
Managers/Owner
-½ day Training Sessions – Your
Location or Ours
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Employee Relations
Consulting/Counseling – Case by
Case Basis
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Conducting Investigations “How
To” Tips & Techniques (You Do)
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Investigation of Specific
Incident(s) – (We Do)
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Assistance in Managing Difficult
Employee Relations Issues
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Documenting Employee Performance
– Using Progressive Discipline
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Insulating Self/Company from
Employee Claims
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Responding to Employee
Allegations
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Assistance in Drafting Written
Notices/Termination Notices to
Staff
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Managing the Termination Process
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Policy/Procedure Manual
Development |
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What You Will Receive |
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Assistance in Defining
Organizational Needs (Manual
Style)
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Identification of “Must Have”
Topics
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Meeting With Management on
Current Company Policies Written
& Unwritten
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Development of Written Company
Policy/Procedures
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Work Progress Review Meetings
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Development of Final Manual
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Company Logo Integration
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Company Forms Manual Integration
(Optional)
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Policy & Procedure Manual
Printing (Optional)
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Performance Management
Systems |
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What You Will Receive |
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On/Off Site Company Only
Training or Integration within
Regular Class (Open to All)
Course Offering
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Tools for Coaching/Improving
Employee Productivity
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Tools for Employee Retention
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Tools for Employee Career
Development
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Tips on Team Building Through
Performance Management
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Implementation of a Formal
Performance Management System
- Coaching Employee Performance
- Goal Setting to Meet
Personal/Business Objectives
- Performance Appraisal
Implementation/Refinement
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Tips & Techniques for Managing
Employee Deviations
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Creation of “Standards of
Performance”
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Linking Performance To Company
Objectives & Business Results
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Development of a Communication
Plan (Introduction)
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Improved Communication Between
Staff/Management
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Team Building |
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What You Will Receive |
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Team Needs Analysis &
Situational Analysis
- Where Team is Now (What is
going well; What needs to
Improve)
- Where Team Needs to Be
(Future)
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Team Building Training Workshop
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Team Building “Tips” and
Techniques
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Team Building Group Exercises &
Debriefing
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Personal Style Assessments (ex.
DISC Model; other)
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Use
of Brainstorming/Process
Improvement Initiatives
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Understanding Intrapreneurial
Spirit and How It Can Enhance
Team Work, Customer Service and
Business Results
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Understanding and Implementation
of a “One Team, One Focus”
Philosophy and How To Get There
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NOTE: Team Building Training
Sessions and/or Consulting Services
can be customized, based on the
needs of the organization, team’s
objectives, group dynamics,
corporate culture, business needs
and other variables.
Each in-tact team faces
different issues/challenges.
Programs generally need to be
tailored to the specific needs of
the team and of the organization.
Off site team building sessions can
be conducted (optional).
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Customer Service |
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What You Will Receive |
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Professional In-House (Your Site
or Ours) Customer Service
training that focuses on the
Escrow Customer
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Customer Service Consulting
Service
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Understanding of Life Time Value
of Customer
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Linkage to Company
Mission/Vision/Values and
Marketing Strategy
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Linkage to Business/Strategic
Plan
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Tools to Use to Enhance Customer
Service
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Tools to Manage Customer
Complaints and Tough Requests
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Changing The Corporate
Culture/Mentality From
“Processing Escrows” to
“Managing the Customer
Experience”
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“Tips” on Ensuring The Customer
is Number One (from Management
Meetings to Performance Reviews,
Hiring Practices and Forms
Design)
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Facilitation “Tips” for In-House
Group Customer Service
Improvement Meetings
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Custom
Workshops/Consulting Needs |
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Because of the nature of customer
work, please call our office to
discuss your plans further. We can
then assess your needs and provide
you with the appropriate feedback
relative to your request(s).
Call 949- 589-1460
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