Class Schedule  
 
   

Class Offering

Date

Time

Location

Register by:

"FIRST CLASS" - Delivering Customer Service Excellence - Your location
 
Upon request   Your Location or Ours
 
Anytime
Bulk Sale II August 9th 8:30 - 4:30

National University

Costa Mesa
August 7th
Trust Accounting – Best Practices/Policies & Procedures August 16th 8:30 - 3:00

National University

Costa Mesa
August 14th
Basic Escrow August 16th 8:30 - 4:30

National University

Costa Mesa
August 14th
Escrow Documents August 23rd 8:30 - 12:30

National University

Costa Mesa
August 21st
Escheating Funds September 6th 8:30 - 12:30

National University

Costa Mesa
September 4th
Funding/Balancing/Closing the File (w/Prorations) (NEW) September 20th 8:30 - 1:00

National University

Costa Mesa
September 18th
Inside/Outside Sales & Marketing TBD      

All classes provide “take away” manuals/material and FREE after class support!


 
"FIRST CLASS" - Delivering Customer Service Excellence

Designed specifically for the Escrow/Title industry, this workshop has received very high reviews from those who have attended.

In fact, 100% of recent class attendees (approximately 115 individuals, from Receptionists to Escrow Company Presidents) indicated in their Class Evaluation that they WOULD recommend this class to others within the escrow/title community.

Delivered at YOUR location (or ours), the full day, or two half day class focuses entirely on real life escrow/title related customer service issues!

The class can be delivered Monday through Thursday and/or Saturday’s too!

Our activity based, fun filled, workshop focuses on several key areas:
 

  • Exceptional customer service is the GREAT differentiator between escrow companies!
  • One Team, One Mission, One Focus = (come to class to find out)!
  • Understanding the impact of ‘lost’ customers!
  • How to effectively handle customer complaints, while building the customer relationship!
  • Importance of everyone being “The Director of First Impressions”!
  • Building long term loyalty; having YOUR customers be an extension of your Sales Team!
  • Build TEAM WORK/Unity/Common Purpose!
  • Have FUN while doing so!

Our class activities “drive home” the learning objectives! Each participant receives a complete manual AND numerous after class activities that the Company can use to continue to reinforce customer service and operational objectives.


Location: Your Place or at Ours

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Bulk Sale II
(Saturday, August 9th)    
**Tuition: $299/$385
**$299 for early registration by August 2nd; $385 all other – SAVE $86.00!

This class qualifies for  Six (6) C.E.A. approved Professional Designation Credits!

Taught by a Certified Escrow Instructor (CEI & CBSS Designation), this specialty escrow class provides in-depth instruction on the Bulk Sale escrow process and is a continuation to the previously held “Bulk Sale I” class.   This class will focus on the more complex aspects of the Bulk Sale process.

Our class will also focus on Bulk Sale escrows where liquor licensing issues are part of the escrow process. Our special guest speaker will spend time for a thorough review of how to process and manage these escrows, PLUS how to effectively work with your ABC Licensing agency. He will provide extensive hand out material.

The instructor’s goal, recognizing that the very first bulk sale you may process could involve a liquor license transfer, a cash short closing, or other similar situations has developed this program to be able to spend more class time with you in developing key aspects and understanding about the bulk sale escrow.

You will learn about:

  • The different Laws that affect Bulk Sale and Liquor License escrows!
  • Recognizing “Red Flags” Early & Throughout Your Escrow!
  • Alcohol Beverage Control Tips & Nuances To Move Your Escrow Forward!
  • Processing the Real Property and Bulk Sale combo!
  • Completing the Paperwork & Different Types of Notice Requirements!
  • Processing Tax Clearances and Claims!
  • Handling the Cash Short Closing!
  • Holding funds at closing!  Release of funds!
  • And much, much more!      
You will receive an extensive and comprehensive manual of Bulk Sale escrow worksheets, hand-outs and other material to use while processing your Bulk Sale Escrows.

Location: National University, Costa Mesa                 Hours: 8:30 – 4:30PM


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Trust Accounting
(Saturday, August 16th)    
Tuition: 199

During this workshop, we will also spend some time on learning how to document Trust Accounting procedures for your Company, guiding you through the documentation process in addition to our normal in-depth course curriculum.

Want to learn industry Trust Accounting “Best Practices”?  From ALTA’s recent recommendations to RECON WORKS (an industry leader in Trust Accounting & Bank Reconciliation services) actual BEST PRACTICES learn how to minimize risks and protect the funds you manage.

Ever wonder about the intricacies of Trust Accounting?  Daily accounting procedures are needed in order to create good monthly reconciliations and pass annual audits.  Even if your company uses an outside vendor, this is information you need to know if you are an Escrow company owner, Manager, or in any other position where you are involved in banking and Trust Accounting activities.    

You will learn about:

  • Meeting the Accounting Requirements of the Department of Corporations and Department of Real Estate, as they relate to Trust Accounting and Bank Reconciliation.
  • Daily procedures to follow to accurately account for the public’s funds!
  • How to understand/read your Trust Accounting Reconciliation Report!
  • How to identify potential “red flags”!
  • How to correct errors and out of balance conditions!
  • How to use the Outstanding Checklist as a reconciliation tool!
  • Preventing paying someone twice in error!
  • Procedures to follow to accurately account for the public’s funds
  • Proven ways to maintain and store Trust Accounting Records for future use!

Extensive material supports this class, plus FREE after class support for attendees!

Location: National University, Costa Mesa                 Hours: 8:30 – 3:00PM


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Basic Escrow
(Saturday, August 16th)    
Tuition: 199

Our extensive “Basic Escrow” workshop establishes the foundation for understanding “escrow” and lays the ground work for future training as needed. This class covers many aspects of escrow with a focus on the resale escrow. Our workshop covers industry terminology, “tips & techniques” on a variety of subjects; working through “red flags”, understanding Pre Lim and Title reports; opening an escrow; confidentiality, being a neutral third party, and more! Extensive material, handouts and templates are provided.

  • Industry Terminology/Acronyms
  • Escrow – Purpose: Buyer/Seller/Lender/Escrow Roles
  • Escrow Risk Management – Recognizing the “Red Flags”
  • Opening Escrow & Preparation of Escrow Instructions
  • Using the C.A.R. contract; Understanding Your General Provisions
  • Sale & Refinance Escrows – Notes, Deeds and Other Documentation
  • Ordering Demands – Sub Escrow
  • Title Insurance – Purpose and Types of Policies; Prelims – Identifying “red flags”
  • Documentary Transfer Tax, Prorations and Balancing the File (an introduction)
  • P.C.O.R. requirements and forms!

Location: National University, Costa Mesa                 Hours: 8:30 – 4:30PM


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Escheating Funds
(Saturday, September 6th)    
**Tuition: 119

July 1st through October 30th is the time the State Controller’s Office requires all escrow companies to escheat “old” uncashed checks and closed files with balances remaining.

This workshop, conducted by ReconWorks, will provide attendees with information they need to know to understand the details and steps that are necessary for properly escheating funds to the State, and in the same class learning legal ways to avoid escheating funds going forward. Using the “web” we will show you step by step the process you need to follow and in doing so, ensure you leave the classroom with a much higher feeling of self-confidence!

In this class, you will learn:

  • Industry BEST PRACTICES!
  • Escheating timelines you must know.
  • State Controller’s Office for escheating rules & regulations
  • How to complete the form and data input
  • How to read and understand printed reports you will receive
  • How to install systems and procedures that can eliminate or reduce the need to escheat in the future
  • Red flags & how to beat internal/external fraud
  • Penalties imposed for ignoring or failure to escheat funds

This interactive class will provide attendees with a “demo” practice session, as you walk through the process in a “live” environment. Bring your questions.


Location: National University, Costa Mesa                 Hours: 8:30 – 12:30PM


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Escrow Documents
(Saturday, August 23rd)    
Tuition: 119

During this class you will review and discuss a variety of basic escrow Documents and Amendments to the escrow. This class can be used as a “refresher” course or is ideal for the newer employee who is unfamiliar or has had limited exposure in completing escrow documents and/or amendments.     Excellent and abundant escrow documentation samples are provided each participant for later reference.  Learn about:

  • Commonly used escrow documents
  • The Differences between Grant & Quit Claim Deeds
  • Use of Affidavit – Death of Joint Tenant
  • PCOR Requirements
  • Subordinate Agreement
  • Power of Attorney-General and Special
  • Requests for Notice of Default; Substitution of Trustee and Full Reconveyance
  • How to Write Amendments to Your Escrow
  • And Substantially More! Great reference material provided.

Location: National University, Costa Mesa                 Hours: 8:30 – 12:30PM


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Funding/Balancing/Closing the File (w/Prorations)
(Saturday, September 20th)     Tuition: $119

Build confidence in your ability to fund, close and balance your file!

This class focuses entirely on the “funding, balancing and closing of the file” activities. In addition, working with Prorations will be a part of this workshop. Each process will be discussed and covered in depth.

Participants will be involved and learn more about:

  • Completing the Estimated Statement!
  • Completing the Final Statement!
  • Ensuring that all Escrow Instructions have been followed!
  • Ensuring that all Lender Instructions have been followed!
  • Handling discrepancies!
  • Identifying “Red Flags” early!
  • Balancing the Title charges!
  • Balancing the Checks & Receipts!
  • Identifying/correcting “out of balance” situations!
  • Effectively managing the process!
    s!
REMOVE your frustration in completing “manual” escrow calculations! Learn how to explain your Proration calculation to your customer. You will learn:
  • How to compute the “Doc Tax” for several amounts!
  • How to complete a variety of proration scenarios!
  • Recognize important tax dates and deadlines you must meet!
 

Location: National University, Costa Mesa                 Hours: 8:30 – 1:00PM

 
Inside/Outside Sales & Marketing
(TBD)    
**Tuition: TBD

This class is currently under design!



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