Class Schedule  
 
   

Class Offering

Date

Time

Location

Register by:

Managing Employee Performance May 18th 8:30 - 12:30

National University

Costa Mesa
May 16th
Raising the Bar-Creating A Service Culture June 8th 8:30 - 12:30

National University

Costa Mesa
June 6th
Preventing Escrow Fraud June 8th 9:00 - 12:30

National University

Costa Mesa
June 6th
Trust Accounting/Bank Recon June 8th 1:00 - 4:30

National University

Costa Mesa
June 6th
Basic Escrow June 15th 8:30 - 4:30

National University

Costa Mesa
June 13th
Personal Property Escrow June 15th 9:00 - 1:00

National University

Costa Mesa
June 13th
Escrow Processing June 29th 8:30 - 4:30

National University

Costa Mesa
June 27th
Mobile Home Escrow TBA      
Bulk Sale I TBA      
Commercial Escrow I TBA      

All classes provide “take away” manuals/material and FREE after class support!


 

Managing Employee Performance
(May 18th, Saturday)   Tuition: $89.00

This workshop is for Managers, Owners AND individuals who are high potential and may soon be managing others. In this class, participants will gain a solid understanding in the following areas:

  • Performance Starts At The Beginning
  • Assessing Current Environment/Identifying Barriers to Success
  • Managing the Future Environment After the Assessment
  • Aligning the Organization – Marching to the Same Drum
  • Establishing/Building Teamwork
  • Building the Business/Building Individual Value
  • Communicating Expectations (What Great Companies Do)
  • Creating S.M.A.R.T. Goals
  • Motivating Employees/Creating a Motivational Environment
  • Managing the Employee Relations
  • Progressive the Discipline Process – Staying Out of Trouble
  • Major Mistakes Managers Make


Location:
National University, Costa Mesa                  Hours: 8:30 – 12:30PM

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Raising the Bar-Creating A Service Culture
(June 8th, Saturday)   Tuition: $99.00

In this workshop you will explore paths to follow in creating a “true” service culture in your company. A strong service culture and a team mentality focused on service as their primary job will greatly differentiate one escrow company from another. This workshop will enhance customer service, employee retention and company long term profitability – the three cornerstones of any business! You will learn how to successfully implement many of the concepts from this workshop, back at the office. Plus, we will be there to answer your questions after the workshop at no additional charge.

Learn the following:

  • Defining a “Service Culture”
  • Escrow Company or Service Company?
  • Managing Change – Expectations & Reality
  • How to create a Mission, Vision and Values Statement
  • Understanding how each, Benefits the Team and the Organization
  • Changing the Current Mindset to the New Direction
  • Linking Business Strategy and Execution with Service
  • Creating Individual and Company Value Propositions
  • Developing Service Standards of Excellence
  • Utilizing Your Team to Build and Support a Service Culture
  • Getting everyone on the same page – On Boarding


Location:
National University, Costa Mesa                  Hours: 8:30 – 12:30PM

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Preventing Escrow Fraud
(June 8th, Saturday)   Tuition: $119.00**
Take Both Beating Escrow Fraud and Trust Accounting for $199 - Save 16%

Many escrow companies have been victimized by fraud in the past few years, paying a heavy price because of their lack of education and preparedness. Some real life examples in escrow offices:

1) An independent escrow has $465,000 stolen and almost closes it’s doors due to wire fraud
2) An independent escrow has over $350,000 stolen, when stolen refund checks are discovered missing.
3) A broker-owned escrow has over $325,000 stolen, due to an employee cashing escrow related checks
4) A broker-owned property mgmt group found short $25,000; broker spent $50K in court to retain license


Is this something your Company can afford? Probably not!

Common denominator? In part, lack of proper internal controls and procedures in place, and
the misguided belief “it can’t happen to me!” How can you implement controls to reduce your risk?

In this class you will learn how fraud with the public’s funds occurs:
- Inside the escrow file
- Throughout the escrow office
- Outside the escrow office

We will discuss the most common types of public trust fund fraud involving:

  • Altered RESPA and closing statements
  • Funds held during escrow
  • Falsified checks, receipts, and fee transfers
  • Outstanding checks and closed files with balances
  • Manual entries
  • Falsifying trust account bank reconciliations
  • Forged checks
  • Replacement checks to the same payee
  • Outgoing wires (software virus infections to your computer)
     
You will learn proven procedures and strategies to help greatly reduce the probability of fraud. FREE AFTER CLASS SUPPORT PROVIDED!

Location:
National University, Costa Mesa                  Hours: 9:00 – 12:30PM

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Trust Accounting/Bank Recon
(June 8th, Saturday)   Tuition: $119.00**
Take Both Beating Escrow Fraud and Trust Accounting for $199 - Save 16%

Ever wonder about the intricacies of Trust Accounting?  Daily accounting procedures are needed in order to create good monthly reconciliations and pass annual audits.  Even if your company uses an outside vendor, this is information you need to know if you are an Escrow company owner, Manager, or in any other position where you are involved in banking and Trust Accounting activities.    

This class will focus on the Trust Accounting process and what you need to know; escheating funds and Bank Reconciliation.

You will learn about:

  • Meeting the Accounting Requirements of the Department of Corporations and Department of Real Estate, as they relate to Trust Accounting and Bank Reconciliation.
  • Daily procedures to follow to accurately account for the public’s funds!
  • Working with computer adjustments, fees, savings, and deposit tickets!
  • Which computer reports are the most important and helpful!
  • How to understand/read your Trust Accounting Reconciliation Report!
  • How to identify potential “red flags”!
  • How to correct errors and out of balance conditions!
  • How to use the Outstanding Checklist as a reconciliation tool!
  • Preventing paying someone twice in error!
  • Process to follow to escheat funds to the State Controller’s Office
  • Process to follow to prevent funds from having to be escheated!
  • How to find obvious and not so obvious bank errors that cost you money!
  • Required forms, time lines and other essential information!
  • Procedures to follow to accurately account for the public’s funds
  • Proven ways to maintain and store Trust Accounting Records for future use!

Extensive material supports this class, plus FREE after class support for attendees!

Location:
National University, Costa Mesa                  Hours: 1:00 – 4:30PM

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Basic Escrow
(June 15th, Saturday)   Tuition: $199

Our extensive “Basic Escrow” workshop establishes the foundation for understanding “escrow” and lays the ground work for future training as needed. This class covers many aspects of escrow with a focus on the resale escrow. Our workshop covers industry terminology, “tips & techniques” on a variety of subjects; working through “red flags”, understanding Pre Lim and Title reports; opening an escrow; confidentiality, being a neutral third party, and more! Extensive material, handouts and templates are provided.

  • Industry Terminology/Acronyms
  • Escrow – Purpose: Buyer/Seller/Lender/Escrow Roles
  • Escrow Risk Management – Recognizing the “Red Flags”
  • Opening Escrow & Preparation of Escrow Instructions
  • Using the C.A.R. contract; Understanding Your General Provisions
  • Sale & Refinance Escrows – Notes, Deeds and Other Documentation
  • Ordering Demands – Sub Escrow
  • Title Insurance – Purpose and Types of Policies; Prelims – Identifying “red flags”
  • Documentary Transfer Tax, Prorations and Balancing the File (an introduction)
  • P.C.O.R. requirements and forms!


Location:
National University, Costa Mesa                  Hours: 8:30 – 4:30PM

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Personal Property Escrow
(June 15th, Saturday)   Tuition: $119

Completion of “Intro to Holding Escrows” is a pre-requisite to attend this class.

In this half day workshop, we will be focusing on the particulars of personal property escrow as it relates to the sale of jewelry, artwork, software, film syndications, inventories, businesses without owned Real Estate or ABC, chattel, etc. Add to your escrow service offerings!

By the end of class, you will learn about:
 

  • When and how Personal Property Escrows are used
  • Differences between Personal Property Escrows and Residential Escrows
  • Personal Property Escrow Forms and Documents/Purpose and Use
  • Red Flags that can stall your escrow from closing
  • Managing the process and more!

You may take Personal Property Escrow II without taking PPE I, but you must take the Holding Escrow workshop first.


Location:
National University, Costa Mesa                  Hours: 9:00 – 1:00PM

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Escrow Processing
(June 29th, Saturday)   Tuition: $179

Walk through an escrow as you build YOUR file document by document, process by process. Learn the tips and techniques to manage the file, save time, follow up, stay organized and “on top” from start to finish. Understand HUD/RESPA documentation. YOU will leave the class with your own completed escrow file!

This class offers an in-depth review of the in’s and out’s of the sale escrow and will focus on all aspects of the process.  While this class compliments “Basic Escrow”, the entire class focus is on resale and is much different in content.  Extensive file documentation/examples are provided to participants.

Walk through an escrow!  Complete the paperwork!  Build your file! Fill out Private Party Payoff Demands, Grant Deeds, Amendments, Title Requests, and other escrow documentation.  Learn:

  • About the purpose and use of escrow related documents
  • What documents are sent to the Buyer!  The Seller!
  • Completing the HUD/HUD 1A
  • Good Faith Estimate (GFE)- Understanding purpose, use and lender completion
  • How to track down private parties for pay-off demands!
  • How to examine and take action on the sale escrow Prelim!!
  • Managing the file and workflow process!
  • Establishing follow up systems to stay on track!
  • Staying organized and on top in a sometime fast and chaotic environment!


Location:
National University, Costa Mesa                  Hours: 8:30 – 4:30PM

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