Full List of Classes  
 
   
 
Below is a complete list of courses that will offer to our students. If you would like to print a copy for your own use please click here. Next to each class title is a printable version of the individual course as well. For any questions concerning class content please feel free to call us at 949-589-1460.

A.I.T.D./Assumptions/Subject to Transactions
Advanced Holding Escrow
ALTA/EIC Best Practices, Policies and Procedures
Basic Escrow – Opening to Closing The File
Building a Championship Team
Bulk Sale I
Bulk Sale II
Choices - Career Builder
Commercial Escrow I
Commercial Escrow II
Creating Escrow C.E.O.'s
Escrow Documents & Amendments
Escrow Edge - Escrow Social Media Marketing     
Escrow Fraud Prevention
Escrow Performance Management
Escrow Processing
Escrow Processing - Refinance
Escrow Processing - Resale
FHA Loans and Escrow Documents
FIRST CLASS - Delivering Customer Service Excellence
Foreclosures, Short Sales and More!
Funding Closing and Balancing the File
HUD Rules and Regulations (2010)
Interview Skills – A Performance Management Workshop
Intro to Holding Escrow
Intro to Holding Escrow & Personal Property Escrow
Lenders Instructions
Managing Escrow Operations – Establishing Internal Procedures
Managing Employee Performance
Managing Employee Relations (Management Only)
Managing & Maximizing Employee/Team/ Performance
Managing Employee Relations - Recognizing Behavioral Styles
Building a Team/Managing Performance
Marketing Escrow Services
Mobile/Manufactured Home Escrow
Mobile Home Escrow II
NOPDA, Foreclosures, AITD
Notes and Trust Deeds
OUTLOOK & EXCEL for Escrow
JUMP START Planning for 2014
Prorations, Balancing, Funding and Closing
Personal Property Escrow I
Personal Property Escrow II
REO Processing
Short Sales and Foreclosures
Short Sales, Foreclosures, NODPA and AITD's
Starting Up – A Workshop For the New Escrow Company
Team Building
Building a Team/Managing Performance
Trust Accounting/Escheating/Bank Reconciliation
Trust Accounting - BEST PRACTICES
Understanding the 2014 C.A.R. Contract
 

A.I.T.D./Assumptions/Subject to Transactions

ALL INCLUSIVE NOTES AND TRUST DEEDS (A.I.T.D.)

Our real estate market is constantly changing and we must keep up in order to ensure that we retain our existing business but also encourage new business.  In this portion of the class you will learn the how to process an escrow where a new AITD is created.  Here are just a few of the topics we’ll cover:

  • How to prepare these more complex documents and escrow instructions
  • When and why this type of transaction is beneficial to principals
  • What additional and crucial information you will need prior to processing an escrow
  • What to do with impound accounts, pass throughs, hazard insurance
  • How to process payoffs and reconveyances
  • When to say “no” to processing this escrow
  • And much, much more!

This portion of the class is appropriate as a refresher for experienced escrow officers as well as those new to working with notes and trust deeds.  

ASSUMPTION AGREEMENTS

In this portion of the class, you will learn about Assumption Agreements. While not always used in every market, Assumption Agreements is something you need to know.
You will learn:

  • What is an Assumption?
  • When Assumptions make sense to transact
  • Required Documentation and what it means
  • Title Insurance “things to know”
  • Watching/reacting to “red flags”

SUBJECT-TO TRANSACTIONS

A rarity in a good marketplace, this transaction type is something every Escrow Officer should have in their tool belt of knowledge. A commonplace within the commercial real estate community, learn everything you need to know to successfully process a “subject to” transfer. Instruction will also include:

  • Common pitfalls to avoid
  • Legitimacy of this transaction type and repercussions for the Buyer/Seller
  • Why go “subject-to” instead of utilizing an AITD or Assumption?
  • Title Insurance concerns
  • Pro’s vs. Cons
  • How to prepare your documents and much more!


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Advanced Holding Escrow

Are you looking to take your business to the next level? In Advance Holding, we will be taking an in-depth look at the complex holding transaction involving litigation, legal settlements, Visa Programs and much more! As an added bonus; you will be taught how to construct a closing statement from scratch!

In advanced holding you will learn about the following programs:

  • EB-5 Visa Programs
  • E-2 Visas
  • Lis Pendens holdings
  • Judgments
  • Rent Escrow Account Program (REAP)
  • Settlement Agreements/Arbitration Awards


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ALTA/EIC Best Practices, Policies & Procedures

“Does the world end on August 15th, 2015?”

We don’t have a crystal ball, but we are betting escrow life will continue, perhaps with some change, but change CAN be beneficial to your Company, your Team, your Customers and our Industry!

Join our Panel (Jeffrey Behm, Behm & Company; Jennifer Felton, Esq. Hershorin & Henry, LLP -Law Group; Aaron Lloyd, President, Sunset One Escrow and instructor for The Escrow Training Institute) for a lively discussion that we hope includes you!

This FREE Panel led forum, will provide a comprehensive review of:

  • ALTA’s Best Practices
  • EIC’s – Model of Policies & Procedures
  • What You Need to Know/What Changes May Occur
  • How to Prepare – Next Steps!

Our Mission is to provide an inter-active forum for the exchange of ideas and beliefs as it relates to increased regulation within the escrow and title industry. We wish to inform our audience and address their issues and concerns as it relates to this topic.

We hope our Software partners will be able to attend and will be invited!

Our Panel will hold an open “question & answer” session. You are an integral part of this forum, so we hope you bring your questions with you!  Participating in this “no charge” event will provide you with needed information to assist you in implementing your  business decisions and strategies.

Forum will be held at National University, Costa Mesa! Due to capacity issues, we are asking that only Escrow Managers and/or escrow owners attend!  MORE INFORMATION WILL FOLLOW!

 


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Basic Escrow – Opening to Closing The File

Our extensive “Basic Escrow” workshop establishes the foundation for understanding “escrow” and lays the ground work for future training as needed. This class covers many aspects of escrow with a focus on the resale escrow. Our workshop covers industry terminology, “tips & techniques” on a variety of subjects; working through “red flags”, understanding Pre Lim and Title reports; opening an escrow; confidentiality, being a neutral third party, and more! Extensive material, handouts and templates are provided.

  • Industry Terminology/Acronyms
  • Escrow – Purpose: Buyer/Seller/Lender/Escrow Roles
  • Escrow Risk Management – Recognizing the “Red Flags”
  • Opening Escrow & Preparation of Escrow Instructions
  • Using the C.A.R. contract; Understanding Your General Provisions
  • Sale & Refinance Escrows – Notes, Deeds and Other Documentation
  • Ordering Demands – Sub Escrow
  • Title Insurance – Purpose and Types of Policies; Prelims – Identifying “red flags”
  • Documentary Transfer Tax, Prorations and Balancing the File (an introduction)
  • P.C.O.R. requirements and forms!


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Building a Championship Team

This workshop is for everyone who is interested in building a championship team, and/or being a part of such a team. In this workshop, with supporting activities, you will learn:

  • What Makes a Championship Team
  • The Importance of Shared Values
  • The Importance of One Team, One Mission
  • Intrapreneurial Spirit (not a misspelled word)
  • Creating a Roadmap to being a Champion
  • Working with Others – Pluses/Minuses
  • Creating a Personal & Team Commitment
  • Getting Involved/Staying Involved
  • What Great Individuals and Team’s Excel At Doing
  • Job Satisfiers – YOU might be Surprised
  • Personality/Behavioral Styles – Understanding & Working with Each
  • And a lot more!


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Bulk Sale I

This class qualifies for C.E.A. approved Professional Designation Credits!

FREE after class support!

This class starts with the basics.  What is a Bulk Sale escrow?  What escrow processing differentiates it from residential?  From Commercial Escrow?  What are the commonly used documents in a Bulk Sale escrow? Where do you start?  What do you do?  What about Publishing? Working with outside Agencies?

How and where do you get the business!

Taught by a California Escrow Association Certified Bulk Sale Specialist and Certified Escrow Instructor, in easy to understand language, this class will provide you with your foundation to begin processing Bulk Sale Escrows with confidence!

Among the many things covered will be:

  • Steps in Processing the Bulk Sale Escrow
  • Information Needed to Open the Escrow
  • Commonly used Bulk Sale Escrow Documents
  • Tax Liens and Judgment Searches
  • Publishing and Filing of Notices, Transfers, Fictitious Business Names.
  • What “timelines” do you need to know!
  • Recognizing and Dealing with Bulk Sale “Red Flags”
  • Working with Alcohol Beverage Control and Other Agencies
  • Managing the Process – Start to Finish!!
  • Sourcing Bulk Sale Escrow Business!
Excellent supporting material (manual) is provided!

Subject to availability, one or more guest speakers will address the attendees and provide additional handout material. FREE after class support!


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Bulk Sale II

This class qualifies for  Six (6) C.E.A. approved Professional Designation Credits!

Taught by a Certified Escrow Instructor (CEI & CBSS Designation), this specialty escrow class provides in-depth instruction on the Bulk Sale escrow process and is a continuation to the previously held “Bulk Sale I” class.   This class will focus on the more complex aspects of the Bulk Sale process.

Our class will also focus on Bulk Sale escrows where liquor licensing issues are part of the escrow process. Our special guest speaker will spend time for a thorough review of how to process and manage these escrows, PLUS how to effectively work with your ABC Licensing agency. He will provide extensive hand out material.

The instructor’s goal, recognizing that the very first bulk sale you may process could involve a liquor license transfer, a cash short closing, or other similar situations has developed this program to be able to spend more class time with you in developing key aspects and understanding about the bulk sale escrow.

You will learn about:

  • The different Laws that affect Bulk Sale and Liquor License escrows!
  • Recognizing “Red Flags” Early & Throughout Your Escrow!
  • Alcohol Beverage Control Tips & Nuances To Move Your Escrow Forward!
  • Processing the Real Property and Bulk Sale combo!
  • Completing the Paperwork & Different Types of Notice Requirements!
  • Processing Tax Clearances and Claims!
  • Handling the Cash Short Closing!
  • Holding funds at closing!  Release of funds!
  • And much, much more!      
You will receive an extensive and comprehensive manual of Bulk Sale escrow worksheets, hand-outs and other material to use while processing your Bulk Sale Escrows.

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Choices - Career Builder

This workshop has been developed for staff support positions and is designed to assist the attendee in their respective career.

This workshop, with VERY low tuition, has been designed and developed for Receptionists, Escrow Assistants, Transaction Coordinators and other support staff with less than THREE (3) years in the industry. Our unique CAREER DEVELOPMENT workshop will focus on a variety of ways to build and enhance the attendee’s personal career and value, both for themselves and for their company.

In this workshop we will cover:

  • What it means to be a “true” escrow professional!
  • Adding Value to Yourself AND Your Company!
  • Helping Your Company Meet 2014 Goals/Objectives!
  • Being in the “game”, not “on the sidelines”!
  • Managing Expectations
  • Creating a Plan; Managing Your Plan!
  • Habits of Highly Effective Escrow Professionals!!
  • Four C’s of Career Success!
  • Major Mistakes That Block or Slow Your Success!
  • It’s All About Investing In Yourself!
  • Assessing Your Skills! – Personal Assessments!
  • And Considerably More!



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Commercial Escrow I

Our Commercial Escrow I class is conducted by a former President of O.C.E.A. and an industry recognized expert in Commercial escrows.

This specialty escrow class is for the beginning/intermediate Commercial practitioner.  Taught by a Certified Escrow Instructor (CSEO, CEI) and top Commercial escrow producer, you will learn more about the Commercial process while eliminating the fear of those intimidating numbers, contracts and processes.

In this class you will learn about the following: 

  • Comparison and In-Depth Review of the Three (3) Common Commercial Escrow Contracts!
  • Escrow Instructions, Wrap Instructions, No Instructions Commercial Processing!
  • Underlying Commercial Documents; Purpose and Use!
  • Formation Documents!
  • Identifying/resolving “red flags” that can stop/delay your Escrow!
  • Processing Requirements You Must Do!
  • Completing The Closing Statement!
  • Horror Stories – Learning From Mistakes!
  • “Tips”, Techniques and Concepts to Save You Time/Avoid Errors!
  • Managing the Process While Staying Organized from Start to Finish!

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Commercial Escrow II

This class has been recently revised and updated! The class qualifies for 6 PD Credits

The Instructor (Commercial Escrow Officer) has over 25 years of commercial escrow experience and works for a Company, managing their commercial escrow operations. He is past president of the Orange County Escrow Association and holds CEA Professional designations of Certified Escrow Officer, Certified Senior Escrow Officer and Certified Escrow Instructor. The primary focus of this class will be to add to the Commercial Escrow I curriculum by learning more complex Commercial Escrows and how to audit a commercial escrow file in anticipation of a pending closing. The class will also cover the following topics:

  • Review of attorney-drawn purchases and sale agreement!
  • Reviewing and complying with the closing instructions!
  • Prorations!
  • The Title Officer Authority Check Lists!
  • An overview of out-of-state, multi-site/multi state transactions!
  • And so much more!


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Creating Escrow C.E.O's

Several segments of this workshop were presented at the 2011 Annual CEA Conference, acknowledging that exceptional customer service is the GREAT differentiator between Escrow companies.

Experience a one-day, action filled customer service workshop!  This class is in partnership with Customer Focus, Inc., a world wide Customer Service training company. Over 300 individuals within the Southern California Escrow industry have completed this workshop. Workshop includes exceptional supporting material.

While having fun in this workshop, gain the skills, tools, and strategies to:

  • Create memorable customer experiences and life-long loyal customers!
  • Prevent customer dissatisfaction and complaints before they occur!
  • Effectively manage Escrow related customer complaints & challenging requests!

(“Real” escrow issues/scenarios will be covered, plus bring your own list)

  • Exceed customer expectations by addressing the customer need to feel respected, special and unique!
  • Resolve differences, reduce conflicts, negotiate solutions!
  • Create a new level of customer service teamwork with co-workers!
  • Go the Extra Mile (GEM) in exceeding customer expectations!
     

Tuition includes exceptional workbook, toolkit and job aids to positively impact customer service back in the “real” world of escrow.
 



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Escrow Documents & Amendments

During this class you will review and discuss a variety of basic escrow Documents and Amendments to the escrow. This class can be used as a “refresher” course or is ideal for the newer employee who is unfamiliar or has had limited exposure in completing escrow documents and/or amendments.     Excellent and abundant escrow documentation samples are provided each participant for later reference.  Learn about:

  • Commonly used escrow documents
  • The Differences between Grant & Quit Claim Deeds
  • Use of Affidavit – Death of Joint Tenant
  • PCOR Requirements
  • Subordinate Agreement
  • Power of Attorney-General and Special
  • Requests for Notice of Default; Substitution of Trustee and Full Reconveyance
  • How to Write Amendments to Your Escrow
  • And Substantially More! Great reference material provided.

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Escrow Edge - Escrow Social Media Marketing                         

YOUR California Escrow Association, some Regional Associations, and several escrow and title companies are now engaged!

In today’s market, companies are using all possible avenues to extend their brand (name) and increase their business opportunities!

More and more companies are joining the internet  network media marketing evolution as a means to enhance, position and market their business.

Escrow is not excluded! This class can supplement your current escrow marketing and our “Escrow Marketing” class, which provides more traditional approaches to marketing your services!

This class covers the business use and application of internet media marketing.

Learn what the competition in your industry is doing.

Be a leader in this fast growing marketing avenue. By attending our class you will learn the following:

  • Internet Marketing Basics!
  • How to be a escrow marketing “leader” within your community!
  • How network media marketing can work for you!
  • How to develop a new marketing strategy/define your target audience!
  • Identify the “upsides” and “downsides” of this marketing tool!
  • How to Maximize FACEBOOK and other Media, as part of your total marketing approach!
  • How to enhance revenue with a limited/no advertising budget!
  • How to increase your market share!
  • Learn what other companies are doing!
  • How to navigate the media market system (overview)!

Learn how the escrow and real estate industry is changing and how you can stay ahead of the game! Become an escrow marketing “leader”, not a follower!


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Preventing Escrow Fraud                         

July 2013 – O.C. Escrow Company loses $1.5 million to escrow fraud. Procedures/safeguards not followed, per the DBO See other examples below!

Many escrow companies have been victimized by fraud in the past few years, paying a heavy price because of their lack of education and preparedness. Some real life examples in escrow offices:

1) An independent escrow has $465,000 stolen and almost closes it’s doors due to wire fraud
2) An independent escrow has over $350,000 stolen, when stolen refund checks are discovered missing.
3) A broker-owned escrow has over $325,000 stolen, due to an employee cashing escrow related checks
4) A broker-owned property mgmt group found short $25,000; broker spent $50K in court to retain license


Is this something your Company can afford? Probably not!

Common denominator? In part, lack of proper internal controls and procedures in place, and
the misguided belief “it can’t happen to me!” How can you implement controls to reduce your risk?

In this class you will learn how fraud with the public’s funds occurs:
- Inside the escrow file
- Throughout the escrow office
- Outside the escrow office

We will discuss the most common types of public trust fund fraud involving:

  • Altered RESPA and closing statements
  • Funds held during escrow
  • Falsified checks, receipts, and fee transfers
  • Outstanding checks and closed files with balances
  • Manual entries
  • Falsifying trust account bank reconciliations
  • Forged checks
  • Replacement checks to the same payee
  • Outgoing wires (software virus infections to your computer)
     
You will learn proven procedures and strategies to help greatly reduce the probability of fraud. FREE AFTER CLASS SUPPORT PROVIDED!




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Foreclosures, Short Sales and more!

In this dynamic Real Estate market, short-sales are a fact of life. What a fantastic opportunity to learn from an industry expert in the field of short-sales. During this class you will learn:

  • What is a Short-Sale?
  • What is the role of the lender and the Escrow Officer?
  • How to get ahead and impress your customers.
  • How to successfully process a short-sale.
  • Identifying “Red Flags” upfront!
  • Common obstacles and effective remedies
  • Learn the lingo and language of the “short sale”.
  • Red flags and green dollars!
  • What every Escrow Officer should know about a short-sale.
  • Commonly used phrases and much more!

In some locations, Short Sales represent 25% of escrow business, while in other areas of Southern California they represent a multiple (2 or 3 times or more) of total business.

Special Bonus: Each student will receive a handbook, support material and bonus information about the use of lender processing platforms such as Equator.

In the Foreclosure portion of the class you will learn about:

  • How to process the Foreclosure!
  • The important time frames you must know!
  • Processing the Ordering of Demands!
  • Working with the Trustee!
  • Debtor rights!
  • Using the Notice of Default Purchase Agreement Contract!
  • Understanding Consumer Protection Laws!
  • Understand Seller’s additional rights under the Contract!
  • Who completes the Contract and Why!
  • And much more!

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Funding Closing and Balancing the File

Build confidence in your ability to fund, close and balance your file!

This class focuses entirely on the “funding, balancing and closing of the file” activities. In addition, working with Prorations will be a part of this workshop. Each process will be discussed and covered in depth.

Participants will be involved and learn more about:

  • Completing the Estimated Statement!
  • Completing the Final Statement!
  • Ensuring that all Escrow Instructions have been followed!
  • Ensuring that all Lender Instructions have been followed!
  • Handling discrepancies!
  • Identifying “Red Flags” early!
  • Balancing the Title charges!
  • Balancing the Checks & Receipts!
  • Identifying/correcting “out of balance” situations!
  • Effectively managing the process!
REMOVE your frustration in completing “manual” escrow calculations! Learn how to explain your Proration calculation to your customer. You will learn:
  • How to compute the “Doc Tax” for several amounts!
  • How to complete a variety of proration scenarios!
  • Recognize important tax dates and deadlines you must meet!
 

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Interview Skills – A Performance Management Workshop

Portions of this workshop were presented during a past California Escrow Association Annual Conference.

Good hiring practices begin before the interview is even scheduled.  In this workshop participants will learn how to structure and deliver an effective interview; learn about the legal do’s and don’ts when asking questions; understand behavioral and competency based interview questioning; ensure that the prospective hire is a “cultural fit.”; understand “life themes” to aid in the hiring decision making, and much more!

Using a systematic approach, you will learn how to ask the right follow up questions while evaluating the job seeker’s response.  You will learn how to listen for “key words” that truly define what the person is saying and be able to rate their response accordingly. 

Class material will include numerous interview questions and templates to use for your next interview.
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Intro to Holding Escrow

Want to learn about Holding Escrows from an expert?  When and why they are used?

You’re either a professional or a tradesman. A professional learns all he/she can about the various types of escrows so that he/she can better serve the client base and at the same time grow professionally as an escrow expert. Note: This class is one of the most requested workshops by our class participants!

This comprehensive course will introduce the foundational building blocks to holding escrows. You will learn:

  • What the DOC requires for you to participate in “holding escrows”
  • What classifies as a “holding escrow”
  • What happens when you “wing it”
  • What kinds of holding escrows can you do
  • Risk management strategies within the holding environment
  • Escheatment issues
  • How to successfully navigate a “holding escrow”



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Intro to Holding Escrow and Personal Property Escrow

Want to learn about Holding Escrows and Personal Property Escrows from an expert?  When and why they are used?

Holding Escrows

You’re either a professional or a tradesman. A professional learns all he/she can about the various types of escrows so that he/she can better serve the client base and at the same time grow professionally as an escrow expert.

This extremely comprehensive course will introduce the foundational building blocks to holding escrows. You will learn:

  • What the DOC requires for you to participate in “holding escrows”
  • What classifies as a “holding escrow”
  • What happens when you “wing it”
  • What kinds of holding escrows can you do
  • Risk management strategies within the holding environment
  • Escheatment issues
  • How to successfully navigate a “holding escrow”

This workshop is the mandatory prerequisite to Holding Escrows & Personal Property Escrow II (a more advanced workshop), which will be scheduled later in the year.

Personal Property Escrow

Our Personal Property Escrow workshop is conducted in conjunction with Holding Escrows.

In this half day portion of the workshop, we will be focusing on the particulars of personal property escrow as it relates to the sale of jewelry, artwork, software, film syndications, inventories, businesses without owned Real Estate or ABC, chattel, etc. Add to your escrow service offerings!

By the end of class, you will learn about:

 

  • When and how Personal Property Escrows are used
  • Differences between Personal Property Escrows and Residential Escrows
  • Personal Property Escrow Forms and Documents/Purpose and Use
  • Red Flags that can stall your escrow from closing
  • Managing the process and more!

Exceptional Material for both subjects is included, in addition to any hand-outs!

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Lenders Instructions

In this workshop, you will learn all about Lender’s Instructions and their importance to your escrow. What happens and what liability exists (to you and your Company) when the underlying Instructions are NOT followed to the letter!

We will cover:

  • What are Lender’s Instructions? There purpose and use?
  • What are the quick review ” tips and techniques” escrow professionals use!
  • Understanding the implications of a poorly written instruction (legal or policy)!
  • Addressing valid and invalid instructions.
  • The potential legal liability YOU create when signing the Lender’s Instructions, agreeing to the conditions within!
  • Recognizing that all Lender’s Instructions, even from the same Lender, may vary!
  • What Lenders can do if instructions are not followed. You signed them!
  • Fannie Mae/Freddy Mac requirements!
  • Understanding when to say “NO” – when backing away is in your best interest!

In group discussion, we will discuss various Instructions from a variety of Lender’s, including the MAJOR Lending groups. If you wish, bring a set of Lender’s Instructions from your office to class for discussion.

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Loan Documents & Loan Closing

This class is ideal for the escrow, mortgage and real estate person who wants to learn more about loan documentation and the loan closing process.  This detailed and information packed class, accompanied by an extensive manual, will focus on:

  • Loan Documentation (Refi & Sale)
  • Purpose and Use – Conventional, FHA and VA Loan Documentation
  • Preparing and Completing the Loan Package
  • Preparing Yourself, Your Documents and Your Customer for the Loan Closing
  • Closing Instructions
  • Riders – Adjustable, Planned Unit Development, Condominium, Balloon Loan
  • Tips and Techniques on Closing the Loan
  • Personal Responsibilities & Legal Requirements (Including HUD-1; RESPA, etc.)
  • Answering Customer Questions; Managing Closing Problems and/or Disputes
  • Practice Session in Closing the Loan (Primary Loan Documents)
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FHA Loans and Escrow Documents

“With everyone else walking away, FHA is absolutely the dominant player left standing” – Meg Burns, FHA Director!

This class is ideal as an introduction to FHA lending and escrow processing, or for the more experienced individual that simply wants to “brush up” on this real estate market vehicle now back in vogue. Conducted by a professional instructor who has been certified to conduct FHA workshops, our extensive class will cover everything you need to know about FHA and VA lending and supporting escrow documentation.

FHA Financing: During this portion of the class, you will learn about the “outstanding” features of the FHA program; FHA guidelines for sale and refinances; recent FHA changes - and there are many); calculating FHA loan amounts,; appraisals and valuation in today’s market; FHA guidelines versus Investor requirements, and more!

VA Financing: In many areas, this financing program is being revitalized as more veterans come home! As an overview, learn the nuances of the VA loan program.

Escrow Documents & Amendments: During this portion of the class you will review and discuss a variety of basic escrow Documents and Amendments to the escrow, including FHA documentation and processing. This class can be used as a “refresher” course or is ideal for the newer employee who is unfamiliar or has had limited exposure in completing escrow documents and/or amendments. In addition to FHA, the class will cover the differences between Grant & Quit Claim deeds; PCOR requirements, Use of Affidavits’ types of Power of Attorney and when to use each, and substantially more!

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First Class - Maximizing the Customer Experience

Designed specifically for the Escrow/Title industry, this workshop has received very high reviews from those who have attended.

In fact, 100% of class attendees this summer (approximately 100 individuals, from Receptionists to Title Company President) indicated in their Class Evaluation that they WOULD recommend this class to others within the escrow/title community.

Delivered at YOUR location (or ours), the full day, or two half day class focuses entirely on real life escrow/title related customer service issues!

The class can be delivered Monday through Thursday and/or Saturday’s too!

Our activity based, fun filled, workshop focuses on several key areas:
 

  • Exceptional customer service is the GREAT differentiator between escrow companies!
  • One Team, One Mission, One Focus = (come to class to find out)!
  • Understanding the impact of ‘lost’ customers!
  • How to effectively handle customer complaints, while building the customer relationship!
  • Importance of everyone being “The Director of First Impressions”!
  • Building long term loyalty; having YOUR customers be an extension of your Sales Team!
  • Build TEAM WORK/Unity/Common Purpose!
  • Have FUN while doing so!

Our class activities “drive home” the learning objectives! Each participant receives a complete manual AND numerous after class activities that the Company can use to continue to reinforce customer service and operational objectives.

 

Managing Employee Performance

This workshop is for Managers, Owners AND individuals who are high potential and may soon be managing others. In this class, participants will gain a solid understanding in the following areas:

  • Performance Starts At The Beginning
  • Assessing Current Environment/Identifying Barriers to Success
  • Managing the Future Environment After the Assessment
  • Aligning the Organization – Marching to the Same Drum
  • Establishing/Building Teamwork
  • Building the Business/Building Individual Value
  • Communicating Expectations (What Great Companies Do)
  • Creating S.M.A.R.T. Goals
  • Motivating Employees/Creating a Motivational Environment
  • Managing the Employee Relations
  • Progressive the Discipline Process – Staying Out of Trouble
  • Major Mistakes Managers Make


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Managing Employee Relations (Management Only)

Conducted by a former EEO Officer for a Fortune 500 Company, with over 750 branch locations and 3,000 employees, you will learn how to manage risk as it relates to employee relations matters.  Starting with the Interview Process and ending with Conducting An Effective Termination, you will learn how to manage the many aspects of handling the day-to-day employee relation issues that you face!  Using “real world”, actual case studies, the Workshop strategies will include:

  • Interviewing – Staying Clear of Trouble (What You Can and Can’t Do/Say)
  • Documenting and Disciplining Employee Performance
  • Avoiding Charges of Discrimination (Age, Sex, Race, Disability)
  • Managing Terminations and Potential Lawsuits
  • Preventing Potential Employer/Employee Liability
  • Understanding the Different Types of Sexual Harassment; Supervisory Liability
  • Investigating Employee Claims

A special part of this class will be an eye-opening “You Be the Judge!” Based on actual situations, you will be given the case facts and through discussion determine what you think was the final outcome.  Names, dates, and locations will be changed, but the actual events and subsequent claims did take place and the end result will be shared.  Class “take away” material will be provided on all of the above subjects.
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Managing & Optimizing Employee Performance

This class is designed for Management, Business Owners and “High Potential” individuals who will/may soon be assigned management responsibilities.

Portions of this program were presented at the annual C.E.A. conference in 2004 to an audience of over 400 participants.  This class will provide expanded coverage and is conducted by a former senior level executive and now entrepreneur with experience in management/leadership training and development.  In this class participants will explore and gain an understanding in the following areas:

  • What Factors are Important to Employees? Employee Perception vs. Management Views is Notably Different!  (Test Your Knowledge!)
  • Managing the Learning Environment!
  • Motivating Employees – Three (3) Principles of Understanding!
  • Creating Intrapreneurial (no this is not misspelled) Spirit!
  • Assessing Your Current Environment and Identifying Barriers to Success!
  • Aligning the Organization – Mission, Vision and Values!
  • Communicating Expectations – The Pygmalion Effect!
  • Creating S.M.A.R.T. Goals!
  • Conducting Performance Reviews For Maximum Benefit!
  • And a whole lot more!
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Managing Employee Relations – Recognizing Behavioral Styles

Portions of this workshop were presented at the 2005 California Escrow Association annual conference.

From reality T.V. to real life escrow, this workshop uses lessons from “The Apprentice” as a building block to focus attention on how Escrow Management can manage:

  • The Difficult and Challenging Employee
  • The Dysfunctional Team
  • Maintaining a Positive and Productive Work Environment
  • The Discipline Process

Learn strategies for managing employees who can be a potential disruption to a positive work environment.

To manage employee relations effectively it is important to understand behavioral and communication styles.  In this session you will learn about:

  • Recognizing the Four Predominant Behavioral Styles
  • Understanding the Differences in Task Orientation versus Relationship Orientation
  • YOUR predominant Style
  • Identifying the Style of Others In Your Work Group
  • Style’s Impact on Behavior (Positive & Negative).
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Marketing Escrow Services

Want to learn more ways to generate business, whether in a “booming” or “slowing” market?  In this class you will explore ideas on how to market your Company’s services and products from “behind your desk” and “in the field.”

Successful escrow companies know the importance of marketing their services. However, often in the hectic day to day work environment, “marketing” is often the next thing to do!  This class focuses on three key elements: marketing strategies, tips and techniques; and the importance of managing the customer service experience through out the business relationship.

You will learn about marketing from both sides of your desk.  From the office to the field.

Learn

  • How to create a Marketing Action Plan (MAP)!
  • What your agent thinks is important in dealing with their escrow officer!
  • How to handle “tough” requests, such as reducing your fees, special requests, etc.!
  • How to ASK FOR THE BUSINESS!
  • How to handle customer objections during the sales call!
  • Tips on becoming more proactive in your marketing efforts!
  • What other people/companies are doing to generate sales!
  • Managing the sales call/training others to make the sales call!
  • How to take ownership of the customer experience!

Bring your questions to class for this guaranteed informative and  fun workshop!!!

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Mobile/Manufactured Home Escrow

We are proud to co-sponsor with the Orange County Escrow Association (OCEA) this ALL NEW Mobile/Manufactured Home Escrow workshop.

This class qualifies for P.D. Credits. Estimated credits – 5 or 6!

Our workshop will cover the transfer/refinance process of existing homes and will NOT focus on either new homes or dealer transactions.
In this workshop you will learn about:

  • Size matters with older homes – DMV or HCD?
  • Working with prior executed, but unprocessed title
  • Dealing with Park management
  • Forms, including obtaining a replacement Insignia
  • Obtaining Tax Clearance and Retail Value
  • Foreclosures & Liens
  • 433 Process
  • And much more!


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Mobile Home Escrow II

Taught by a recognized expert in Mobile Home escrow, this class will build upon Mobile Home I, with emphasis on Dealer Mobile Home Escrows.  Excellent material supports this class!  Bring your questions!

In this class you will learn about the following: 

  • Defining the Differences between “Dealer” and Non-Dealer Mobile Home Escrows
  • Understanding the Dealer Mobile Home Escrow Process
  • Using and Completing Related Forms and Documents
  • Understanding Legal Requirements
  • Working with Mobile Home Dealers/Building Relationships
  • Recognizing “Red Flags”
  • Balancing the File
  • Marketing Your Services
  • Horror Stories – Learning From Mistakes
  • And Much More!
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Mortgage Processing I

Conducted by a Professional Mortgage trainer and Loan Officer, this extensive workshop is designed to help students become more proficient in all aspects of loan processing, thereby increasing their knowledge and skills while adding greater value to their organization.

Class instruction will focus on the following areas of Loan Processing:

  • Lending Terminology, Definitions and Ratios
  • Processing & preparing Lending Documentation (Conventional/Government)
  • Industry Related Consumer and Government Regulations
  • Application (Form 1003) Processing
  • Credit Scoring and the Credit Report – Qualifying the Applicant
  • RESPA; HUD-1; Good Faith Estimate Requirements
  • Verifying Income, Employment and other Verification Processes
  • Loan Programs – Features & Benefits (Conventional, FHA, VA) – Fannie Mae Brochures
  • Resale versus Refinance
  • Loan Packaging – Preparing for Submission
  • Escrow Instructions; Title Prelims & Policy Types
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Mortgage Processing II

This class is designed for the Escrow, Mortgage, Notary Signer and Real Estate professional who want to gain a greater understanding regarding:

  • Types of Promissory Notes (Straight, Adjustable, etc.) and When/Why Each Is Used
  • Key Provisions Within the Deed of Trust
  • A.I.T.D. – All Inclusive Trust Deeds
  • Truth In Lending/T.I.L. Disclosure Statement
  • HUD – 1 Regulations & Requirements
  • Real Estate Settlement Procedures Act (R.E.S.P.A.)
  • Riders (Condo, PUD, Adjustable Rate, Balloon, etc.)
  • Right to Rescind
  • Grant Deeds and Quit Clam Deeds – Use and Purpose
  • And more!
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Mortgage Processing III

As a continuation of Mortgage Processing I & II, or as a separate module, Mortgage Processing III will provide class participants with greater understanding and knowledge in the following areas: (class will use training files to simulate processing issues, identify “red flags”, etc.)

  • Differentiating A.R.M.’s, Indexes and Caps
  • Identifying “Red Flags” Within a File.
  • Mastering Underwriting Policies and Guidelines Designed specifically for the Escrow/Title industry, this workshop has received very high reviews from those who have attended. In fact, 100% of class attendees this summer (approximately 100 individuals, from Receptionists to Title Company President) indicated in their Class Evaluation that they WOULD recommend this class to others within the escrow/title community. Delivered at YOUR location (or ours), the full day, or two half day class focuses entirely on real life escrow/title related customer service issues! The class can be delivered Monday through Thursday and/or Saturday’s too! Our activity based, fun filled, workshop focuses on several key areas: Company President) indicated in their Class Evaluation that they WOULD recommend this class to others within the escrow/title community. Delivered at YOUR location (or ours), the full day, or two half day class focuses entirely on real life escrow/title related customer service issues! The class can be delivered Monday through Thursday and/or Saturday’s too! Our activity based, fun filled, workshop focuses on several key areas: ="font-size: 10.0pt; font-family: Tahoma">Finding Discrepancies Within the Customer’s Credit File
  • Understanding the Appraisal process and Appraisal Report
  • Using POINT/CALYX Software (demo of submission of a file)
This class is conducted by an experienced mortgage practitioner and professional classroom instructor.
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NOPDA, Foreclosures, AITD

NOTICE OF DEFAULT PURCHASE AGREEMENTs

This class will focus on three primary areas: NODPA’s, Foreclosures and A.I.T.D.’s.

In the NODPA portion of the class we will cover:

  • Using this knowledge to gain additional escrows
  • Consumer Protection Laws
  • Applicable CAR Contract Sections
  • Legal requirements/key provisions to remember
  • Why CAR created this Contract and when it is used
  • Seller’s additional rights under this Contract
  • Differences in processing this type of escrow
  • And muclendersmo!

PROPERTIES IN FORECLOSURE

In this session you will receive an overview of how the non-judicial foreclosure process works in our state and tips to make your escrow run smooth. We will cover:

  • The important time frames you must know
  • What additional documents you will need for your file
  • The proper way to order demands
  • Working with the Trustee
  • Debtor rights
  • How the transaction can change from a foreclosure to a short sale
  • And much more!

ALL INCLUSIVE NOTES AND TRUST DEEDS (A.I.T.D.)

Our real estate market is constantly changing and we must keep up in order to ensure that we retain our existing business but also encourage new business.  In this portion of the class you will learn the how to process an escrow where a new AITD is created.  Here are just a few of the topics we’ll cover:

  • How to prepare these more complex documents and escrow instructions
  • When and why this type of transaction is beneficial to principals
  • What additional and crucial information you will need prior to processing an escrow
  • What to do with impound accounts, pass troughs, hazard insurance
  • How to process payoffs and reconveyances
  • When to say “no” to processing this escrow
  • And much, much more!

This portion of the class is appropriate as a refresher for experienced escrow officers as well as those new to working with notes and trust deeds.  

IT IS HIGHLY RECOMMENDED THAT THOSE UNFAMILIAR WITH THE ABOVE ATTEND THE “NOTES & TRUST DEEDS” CLASS PRIOR TO ENROLLING IN THIS CLASS.

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Notary Essentials & Loan Signing 101TM

This class is perfect for everyone in the office whether you’re a seasoned veteran or a new or inexperienced employee! Notary commission is not required   Attendance promises a fun day, hands-on experience and a lot of practical information.

This workshop includes a review of:

  • Requirements & Steps to a Proper Notarization
  • California Notary Law Basics
  • What is Acceptable & Valid ID in California – there’s really only four!
  • How and When to use Credible Witnesses
  •  Laws regarding Signer Capacity & the Use of Translations/Translators: No Can Do!
  • All-purpose Acknowledgments for common transactions that include:
  • * Single Signer * Multiple Signers * Split Signing
  • * Trustee * POA
  • Do’s and Don’ts at the Signing Table
  • Staying out of trouble with the “Three Basic Answers” to Questions About Loan Terms

There will be a demonstration of the proper presentation of a typical set of loan documents using the “First Five MethodÔ,the best way to get in and out of any signing quickly without compromising notary law, professionalism or customer care.

Note: This is not the California Mandatory 6-hr Notary course, however, if you are interested in becoming a Notary Public, this class will definitely prepare you for your formal course-of-study and a tough exam.

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Notes and Trust Deeds

This is an excellent refresher class for the seasoned escrow officer, or for those less experienced individuals such as junior escrow officers, or others ready to learn about creating notes and trust deeds.

You will learn about different types of seller carry back notes and trust deeds and the purpose of each.  You will also learn not only how to prepare these documents, but when and why! Depending on the situation, identify what phrases and language are required and how to eliminate losses by preparing the documents correctly.

Additional discussion points include:

  • Request for Notice of Default/Notice of Delinquency
  • Common phrases used in notes and trust deeds
  • Escrow for the sale of a note and trust deed
  • Working with individual beneficiaries
  • Balloon payments
  • “Red Flags”
  • And more!

The tuition for this class includes a very comprehensive workbook that can be used as your office reference.

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OUTLOOK & EXCEL for Escrow

In partnership with the Orange County Escrow Association and Bank of the West, these software classes are designed to help participants in the day to day activities of the escrow professional. Note: This workshop (shorter in duration) was enthusiastically received during O.C.E.A.’s Association Dinner Meeting - Mini Workshop in July, 2012! The word “awesome” was heard frequently! Using easy to follow language and visuals, you will learn some of the following:

OUTLOOK

  • OUTLOOK Basics
  • How to Navigate!
  • Managing Messages, Appointments and Tasks!
  • Developing/Managing Your Contact List
  • Using Folders to Enhance Organization & Personal Efficiency
  • And MUCH more!

EXCEL

  • EXCEL Basics
  • Getting to Know EXCEL/Navigation
  • Working with Formulas and Functions
  • Performing Calculations
  • Preparing Charts/Workbooks/Worksheets
  • And MUCH more!


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JUMP START Planning for 2014

“If you don’t know where you are going, any road will do!” C.S. Lewis

Without a Plan and knowing “which road” to take, how can you be successful?

The principles in this workshop can be used interchangeably for business, career development or personal planning!


Market dynamics continue to change
!  Have you done the necessary planning (personal & business) to stay on top?  This workshop provides you with a VERY workable roadmap to see where you have been, where you are going and how you are going to get there!

This class is for those individuals/companies that want to PLAN for the future (personal and business) to ensure a greater likelihood of meeting and exceeding their 2014 objectives.

This workshop is designed for the small, medium and large escrow operation and can be used for personal career planning too!  Start the year off right!

In your workshop, you will be provided with the tools to help you complete the necessary planning, ask the right questions, and develop a workable plan with action steps. You will be provided with templates to help you in this process and will begin to develop your plan within the workshop.

You will learn about:

  • The Purpose of Planning & the Benefits Received!
  • Creating & Implementing a Workable Step by Step Plan (business/personal)!
  • Using Strategic Planning as a Team Builder!  GREAT exercise for Teams!
  • Using S.W.O.T. and Situation Analysis Tools!*
  • Maximizing Your Strengths; Identifying Current Challenges & Roadblocks!
  • Indentifying Opportunities and Threats!
  • Managing CHANGE!
  • Re-Adjusting Your Plan When Required!
  • Measuring Results!

*Sounds more complicated than it is!


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Prorations, Balancing, Funding and Closing

Remove your frustration in completing “manual” escrow computations! You will leave the class room with a higher level of confidence!

Always a class favorite From computing Documentary Transfer Taxes to balancing your file, you will be actively engaged in a variety of escrow related calculations, from computing interest, taxes and more! 

Using examples and case studies, supplemented with “take home”  hand-outs that can assist you back at the office, participants will put their heads down, turn on the calculator and learn the manual way to complete the calculations AND how to explain it to your customer!

Don’t forget to bring your calculator to class!

In addition to several “take away” templates, this class will focus on the following:
 

  • Completing the calculations
  • Understanding the Funding to Closing Process
  • Understanding how to compute “Doc Tax”
  • Recognizing important Tax dates and deadlines\
  • Correcting out of balance conditions
  • And a lot more!


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Escrow Performance Management

This class is designed for Management, Business Owners and “High Potential” individuals who will/may soon be assigned management responsibilities and for those that wish to advance their career.

In this half day workshop, participants will learn what they need to know and do to successfully manage the performance of others, whether one individual or a team/department.  These skills are also transferable toward building your team!

In this class you will learn:

  • The philosophy of “One team, one Mission, one Focus”
  • What are the (8) Performance Management benefits for the Company
  • What are the (8) Performance Management benefits for the employee and/or team
  • How to recognize traits and management skills of successful Managers
  • How to evaluate your own Performance Management Skills (Self Assessment)
  • T.I.P.’s for Improving Performance – Yours and for Others
  • Actual Management of Performance – Reinforcement vs Redirection
  • How to counsel/confront Poor Performance
  • How to counsel/recognize Exceptional Performance
  • How to prepare/conduct the discussion
  • How to handle “challenging”, “sticky” situations
  • And much more

Participant’s Workbook will be provided, plus FREE after class support, when needed!

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Escrow Processing

Walk through an escrow as you build YOUR file document by document, process by process. Learn the tips and techniques to manage the file, save time, follow up, stay organized and “on top” from start to finish.  YOU will leave the class with your own completed escrow file!

This class offers an in-depth review of the in’s and out’s of the sale escrow and will focus on all aspects of the process.  While this class compliments “Basic Escrow”, the entire class focus is on resale and is much different in content.  Extensive file documentation/examples are provided to participants.

Walk through an escrow!  Complete the paperwork!  Build your file! Fill out Private Party Payoff Demands, Title Requests, and other escrow documentation.  Learn:

  • About the purpose and use of escrow related documents
  • What documents are sent to the Buyer!  The Seller!
  • How to track down private parties for pay-off demands!
  • How to examine and take action on the sale escrow Prelim!!
  • Managing the file and workflow process!
  • Establishing follow up systems to stay on track!
  • Staying organized and on top in a sometime fast and chaotic environment!


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Refinance Escrow Processing

This workshop will focus on opening the refinance escrow; understanding the underlying documents used; understanding lender requirements & disclosures; the Right of Recission; using the Prelim Report and much more! The class discussion and material will provide participants with information they can immediately use when returning to their office. Bring your questions to class! This class will cover:

  • Opening the Escrow
  • Understanding “Refi” Loan & Escrow Documentation
  • Processing the “Refi”
  • Prelim Report
  • Lender Requirements
  • Disclosure Requirements
  • Right of Recission
  • Bilateral Settlement Statement
  • Funding to Closing - Balancing the “refi” file
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Resale Escrow Processing

Our “Resale Processing” class is an excellent follow up to “Basic Escrow”.

This class offers an in-depth review of the in’s and out’s of the sale escrow, including FHA documentation.  The class will focus on all aspects of the process.  While this class compliments “Basic Escrow” and is a logical extension, the entire class focus is on resale and is much different in content. It can be taken separately or as a continuation of the “Basic” training.  Extensive file documentation/examples are provided to participants.

Walk through an escrow!  Complete the paperwork!  Build your file! Fill out Private Party Payoff Demands, Grand Deeds, Amendments, Title Requests, and other escrow documentation.  Learn:

  • About the purpose and use FHA related documents
  • What documents are sent to the Buyer!  The Seller!
  • How to track down private parties for pay-off demands!
  • How to examine and take action on the sale escrow Prelim!!
  • Managing the file and workflow process!
  • Balancing the File (An Overview)
  • Staying organized and on top in a sometime fast and chaotic environment!


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Managing Escrow Operations – Establishing Internal Audit Controls

Compliance isn’t just a “buzz word”! Safeguard your customers, your Company’s assets and reputation in the marketplace, your team member’s future by ensuring you are operating within certain guidelines, procedures, rules & regulations. Why gamble?

Conducted by an expert in escrow and escrow start-ups, learn how to establish your own internal audit procedures to help ensure compliance, while reducing company risk. By establishing and maintaining periodic internal audit procedures you are much more likely to “pass” your internal or external audit (including D.B.O.) to your operation. Bring your questions to class! Internal control procedures will include, but not be limited to:

  • Auditing the File Before Going to Storage – Step by Step, What Needs To Be Done!
  • Establishing Internal Security Procedures
  • Maintaining Proper Record Keeping Practices
  • Staying in Compliance With Your General Provisions
  • Multiple page Internal Audit Checklists (for use back at the office)
  • Fraud Prevention – focus on fraud from:
    • Inside the Escrow File
    • Within the Escrow Office
    • Outside the Escrow Office

Complete the workshop and you will have the tools to “self check” your operation.
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Personal Property Escrow I

Completion of “Intro to Holding Escrows” is a pre-requisite to attend this class.

In this half day workshop, we will focus on a wide variety of types of personal property escrows. Escrows that can add to your Company’s service offerings! You may be surprised at the types of escrows that you can service that fall under the Personal Property umbrella.

By the end of class, you will learn about:
 

  • Guidelines to follow for a Personal Property Escrow!
  • Differences between Personal Property and Residential Escrows!
  • Understanding the two type of Personal Property transactions!
  • When to “refer out” certain transactions (stay away from) and why!
  • When to use a Bill of Sale!
  • Use of A.C.T. in drafting instructions!
  • Registration requirements – cars/planes/boats and more!
  • Required Sample Forms and Documents – Purpose & Use!
  • Red Flags that can Stall your Escrow!
  • Managing the Personal Property Escrow

You must take, or have taken, the Holding class before taking our Personal Property class, as the former workshop sets the foundation and understanding for this class!

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Personal Property Escrow II

Completion of “Intro to Holding Escrows” is a pre-requisite to attend this class.

This workshop may be taken alone, or following the Personal Property Escrow I session. For most, it is advised that you take Personal Property Escrow I with Personal Property Escrow II, but it is not mandatory!

In addition to the class “bullet points” listed above (Personal Property Escrow I), your half day workshop will cover advanced holdings such as:
 

  • Sale of intellectual property
  • Boats, Airplanes and Vehicles (valued under $100,000)
  • Required Forms and Documents
  • film syndications

You may take Personal Property Escrow II without taking PPE I, but you must take the Holding Escrow workshop first.

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REO Processing

In a “down” market, a high percentage of real estate transactions are generated due to the aftermath of a foreclosure where the property ownership reverts back to the lender (generally a bank) after an unsuccessful foreclosure sale.  In this class you will learn the “A, B, C’s” of R.E.O. processing and how it can dramatically impact your revenue stream as another source of business.

Conducted by a recognized escrow R.E.O. processing expert, you will learn:

  • The R.E.O. process – what happens before and after Foreclosure!
  • Escrow’s role!
  • How to process the R.E.O. escrow!
  • Use of the C.A.R. Residential Purchase Agreement & Joint Instructions!
  • About R.E.O. documentation – what is needed and when!
  • Disclosures and what you need to know!
  • How to work with the Asset Manager!
  • Tips for staying on top of the process, from start to end!
  • It’s not just Title Companies who can get the business!
  • Establishing “KEY” relationships to get “in the door” for this book of business!

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Starting Up – A Workshop For the New Escrow Company

This all NEW class, conducted by a recognized  expert in ”escrow start ups”, will lead you through the “hoops and hurdles” often associated with a start up.  We will focus on what YOU need to know to start up an escrow company or division, whether the new organization will be operating under D.R.E. or D.O.C. requirements; or for those companies that plan on moving from a D.R.E. operation to one following D.O.C. guidelines.

The class tuition for this half day workshop ($139) is substantially less than her regular one hour consultation fee, so there is an opportunity to learn a lot at a fraction of the cost!

We will cover:

  • Legal and financial Requirements!
  • Licensing Application Issues!
  • D.R.E. and D.O.C. Start Up Requirements!
  • Staffing!
  • Bonding!
  • EAFC Requirements!
  • Trust Accounting Set Up!
  • Referral List – Escrow Attorneys; CPA’s, Software Companies, Banks, Training!
  • Start Up Check List!
  • And a Whole Lot More!

Use our Start Up “check lists” as guides to assist you in making it happen and to see what you need to do as part of the process!

Bring your questions to class! Enroll others who may partner with you!

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Team Building

Be prepared to have fun!  To be successful takes a team effort!  In this activity-based workshop you will learn the elements of great teams and why some teams flounder!  Through group activities you will learn more about yourself and others.  After each activity the group will debrief on “lessons learned”.  You will learn:

  • The importance of the team/what is important to the team
  • The importance of communication
  • Group problem solving techniques
  • Understanding Personality Styles
  • Thinking outside the box
  • Eliminating “silos” that negatively impact
  • Breaking down barriers/handling Team conflict
  • Team Building Tips and techniques
  • Leadership principles and practices
  • Synergy (the dynamics of group participation)


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Building a Team/Managing Performance

This workshop is one of several in a series of programs focusing on Management and Leadership practices within the escrow and title industry and is conducted and facilitated by the President of “The Escrow Training Institute”.

Our workshop is designed for everyone interested in building a championship team and improving team performance.  This workshop is for Escrow Managers, Owners, Escrow Officers, “High Potential” individuals who may soon be managing others and for those interested in learning  successful management practices.

You will leave this workshop with a solid understanding in the following areas:

  • Performance Starts at the Beginning
  • Assessing Current Environment/Barriers to Success – HOW To
  • Creating a United Culture Focused on the Employee/Customer/Business & Financial Objectives
  • Creating a Winning and Sustainable “Road Map”  
  • Managing the Future – Tips & Techniques (group discussion)
  • Maximizing Work Relationships With Millennial Employees & Other Generations
  • What Makes a Championship Team
  • Importance and Understanding of Shared Values/Added Value
  • Aligning the Organization – No Matter How Big/Small
  • Creating an Intrapreneurial (not a typo) Spirit – KEYSTO SUCCESS!
  • Communicating Expectations (What Great Companies Do)
  • Job Satisfiers – YOU Might Be Surprised
 
 

Trust Accounting/Escheating/Bank Reconciliation

Want to learn industry Trust Accounting “Best Practices”?  From ALTA’s recent recommendations to RECON WORKS (an industry leader in Trust Accounting & Bank Reconciliation services) actual BEST PRACTICES learn how to minimize risks and protect the funds you manage.

Ever wonder about the intricacies of Trust Accounting?  Daily accounting procedures are needed in order to create good monthly reconciliations and pass annual audits.  Even if your company uses an outside vendor, this is information you need to know if you are an Escrow company owner, Manager, or in any other position where you are involved in banking and Trust Accounting activities.    

You will learn about:

  • Meeting the Accounting Requirements of the Department of Corporations and Department of Real Estate, as they relate to Trust Accounting and Bank Reconciliation.
  • Daily procedures to follow to accurately account for the public’s funds!
  • How to understand/read your Trust Accounting Reconciliation Report!
  • How to identify potential “red flags”!
  • How to correct errors and out of balance conditions!
  • How to use the Outstanding Checklist as a reconciliation tool!
  • Preventing paying someone twice in error!
  • Procedures to follow to accurately account for the public’s funds
  • Proven ways to maintain and store Trust Accounting Records for future use!

Extensive material supports this class, plus FREE after class support for attendees!



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Trust Accounting - BEST PRACTICES

This workshop will incorporate and focus on ALTA’s “Best Practices” and the Escrow Institute of California’s “Model Policies & Procedures.” Be informed and stay informed with legal and regulatory requirements from the Department of Business Oversight (DBO), Consumer Financial Protection Bureau (CFPB) and other regulatory agencies.

This workshop focuses on the industry’s Trust Accounting “best practices!” From ALTA’s and EIC’s recent recommendations to RECON WORKS (an industry leader in Trust Accounting & Bank Reconciliation services) actual  BEST PRACTICES, learn how to minimize risks and protect the funds you manage through the establishment of internal controls.

We will define, step by step, recommended procedures that you should follow for the protection and safeguarding of trust funds under your control. You will be provided “tools” you can use to help ensure on-going compliance.

In addition, you will learn about:

  • Meeting the Accounting Requirements of the Department of Business Oversight and Department of Real Estate, as they relate to Trust Accounting and Bank Reconciliation.
  • Daily procedures to follow to accurately account for the public’s funds!
  • Types of escrow fraud from altered closing statements to wire transfers and more!
  • How to prevent escrow fraud internally and externally!
  • Real life cases of escrow real estate fraud due to Company lack of preparation/education! Fictitious Business Names.
  • Proven ways to maintain and store Trust Accounting Records for future use!
  • Steps your Company can take to ensure strict compliance!

Extensive material supports this class, plus FREE after class support for attendees!


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HUD Rules and Regulations

Our class focuses on the 2010 Rules, Regulations and Forms. We will also provide an overview of the new 2015 rules and forms. A separate class for the new rules and forms will be scheduled well in advance of the new effective date.

HUD – Final Rules & Regulations
was developed for individuals new to the escrow industry, or for those individuals who either never attended other HUD workshops, or have limited working knowledge of the rules, regulations and forms involved.  This class takes the “basic” approach, spending time on both the “rules” and the completion of the necessary HUD forms, the GFE and substantially more!

In this class you will learn:

  • RESPA Rules for HUD's GFE and Settlement Statement – HUD-1
  • Completing the HUD-1/HUD-1(A)
  • Major HUD Changes You Need to Know!
  • How Procedures and Forms Impact Escrow Servicing!
  • Time Line Requirements!
  • Closing Costs that Can and Can Not be Charged!
  • Costs that can/cannot change and the 10% rule!
  • Impact on Yield Spread Premium Calculations!
  • Penalties for Violating the New Regulations! Timelines to Correct!
  • And More!

Short Sales, Foreclosures and more!

This class covers a variety of topics with a focus on distressed or creative transactions.

In our Short Sale portion of the class you will learn:

  • How to process and understand the Short Sale Escrow!
  • How to read and understand the Short Sale Approval Letter!
  • How to work effectively with Short Sale Lenders!
  • How to eliminate coming up “short”!
  • What you must know and much more!

In the Foreclosure portion of the class you will learn about:

  • How to process the Foreclosure/understand important time frames!
  • Processing the Ordering of Demands/Working with the Trustee!
  • Using the Notice of Default Purchase Agreement Contract!
  • Understanding Consumer Protection Laws!
  • Understand Seller’s additional rights under the Contract!
  • How the transaction can change from a foreclosure to a “short sale”.
  • And much, much more!

NOPDA (Notice of Default Purchase Agreement)

  • Using this knowledge to gain additional escrows
  • Consumer Protection Laws
  • Applicable CAR Contract Sections
  • Legal requirements/key provisions to remember
  • Why CAR created this Contract and when it is used
  • Seller’s additional rights under this Contract
  • Differences in processing this type of escrow
  • And much more!

All Inclusive Trust Deeds (A.I.T.D.)

Our real estate market is constantly changing.  In this portion of the class you will learn how to process an escrow where a new AITD is created.  Here are just a few of the topics we’ll cover:

  • How to prepare these more complex documents and escrow instructions
  • When and why this type of transaction is beneficial to principals
  • What additional and crucial information you will need prior to processing an escrow
  • What to do with impound accounts, pass throughs, hazard insurance
  • How to process payoffs and reconveyances
  • And much, much more!
 

Understanding the 2014 C.A.R. Contract

Regardless of time within the industry, every one in escrow needs to be completely familiar with all aspects of the C.A.R. Contract.

During this class, you will undertake an in depth and thorough review of the California Association of Realtors (C.A.R.) contract provisions and requirements. More than 90% of escrow transactions utilize the CAR forms as the basis of their agreement. Would it surprise you to know that many escrow professionals truly don’t understand it?

Our class will cover:

  • History and Evolution of the C.A.R. Contract!
  • 2013 The Residential Purchase Agreement & Joint Escrow Instructions!
  • What to expect in 2014!
  • Identifying Escrow’s Duties and Responsibilities under the Contract!
  • Know the difference between a contingency and condition.
  • How to craft effective amendments and protect your escrow.
  • Escrow vs RPA-what are the differences and why they’re important.
  • Time Line Requirements!
  • “the Notice to Perform”, “Initial Deposit”, “FHA/VA Notice Requirements”, “Contingencies”, “Cancellation/Pre-Cancellation Requirements”, “Appraisals”, “Inspections”, “Home Warranty Coverage”.
  • Underlying Forms!
  • C.A.R. Requirements YOU Must Know!
  • Recognizing What IS and IS NOT Escrow’s Job!
  • C.A.R. Related Lawsuits and Business Ethics issues
  • And More!
 
     
 

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